Please note that credit card payments for Wheels of Morocco sarl are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland (“TREKKSOFT”). Therefore, TREKKSOFT will appear as WHEELS OF MOROCCO on your credit card statement for the payment of this booking. The domain where you enter and process your payment is owned and operated by TREKKSOFT.
Please send an email to email@example.com for all inquiries regarding your credit card payments and chargebacks.
The Risk Free COVID Booking Guarantee
All of us at Wheels of Morocco would like to assure you that in these difficult times, all our decisions are guided by the highest possible transparency and hospitality. We are aware that the current situation is a difficult and stressful one for everybody.
For this reason, we would like to inform you about our decision to change our booking and cancellation conditions and apply a totally unique approach to cancellations and rebooking – The COVID guarantee.
This is a guarantee offered by Wheels of Morocco for all our future riders – who still have doubts about whether to make the decision and book a trip of a lifetime in the current fast-changing situation.
COVID Guarantee – valid from the 15 January 2021
Applies to all bookings and rebooking made after the 15 January 2021
If you cancel your tour latest 14 days before the start date because you are unable to travel due to COVID related official (government) travel restrictions, you will get your final payment back. The deposit paid to secure your booking is non-refundable – however can be used to book another tour in the next 12 months.
You only need to provide the source of the official travel restrictions referred above.
If your tour starts in the next 13 days and you are unable to travel due to COVID related official travel restrictions, you can decide to book to another tour in the course of the year or for the year 2021 with transfer of the payments already made.
There is no rebooking fee for the first rebooking, all the other rebooking is changed at 200EUR per person.
If you book a tour from the 15 July 2020 till the 14 January 2021, you will automatically benefit from this guarantee, meaning:
-if you cancel your tour latest 7 days before the start date because you are unable to travel due to COVID related official (government) travel restrictions, you will get your money back, no questions asked – deposit and final payment included.
You only need to provide the source of the official travel restrictions referred above.
The above applies to all payments made from the 15 July – even if the tour has been booked before that date.
-if your tour starts in the next 6 days and you are unable to travel due to COVID related official travel restrictions, you can decide to book to another tour in the course of the year or for the year 2021 with transfer of the payments already made – no rebooking fee.
Complaints and jurisdiction
If the participant feels that Wheels of Morocco have not met its obligations, it should be immediately brought to the attention of the leading tour guide. If however, the participant is not satisfied with the answer or solution provided, any further complaints should be put in writing, within 14 days of the trip’s end date, including the tour date and nature of the complaint to: firstname.lastname@example.org .
The complaint will be duly investigated by the company management and a full response will be provided within 10 days in writing.
The country of jurisdiction is Morocco, hence any disputes arising will be settled in a competent court of law in Morocco.
Verbal exchanges and arrangements
Any verbal exchanges or arrangements that change the terms and/or the conditions between the participant and Wheels of Morocco can only be considered valid if and when confirmed in writing by Wheels of Morocco.
Although one of the advantages Morocco can offer is that weather is pleasant for motorcycle rides throughout the year, some of our trips pass through areas where changes in weather conditions can be sudden and dramatic. Wheels of Morocco cannot be made liable for unfavourable weather conditions and no refunds are made for such conditions. We reserve the right to make route modifications as necessary to continue the trip and to accommodate the well-being and safety of the participants.
Means any unusual and unforeseeable circumstances beyond our normal control, which the consequences of could not have been avoided even when exercising all due care. Such circumstances or events include, but are not limited to terrorist activity, war or threat of war, civil unrest, riots, strikes, breakdowns in public transport infrastructure, closure or congestion of airports, natural disasters like fire, flooding or unexpected adverse weather conditions. In the event of any of the above Wheels of Morocco cannot be made liable and therefore refunds or compensations cannot be requested.
Photo and video material
Any photos and videos taken by Wheels of Morocco whilst on tour remain the copyright of Wheels of Morocco. You also agree that we may use this material for advertising and marketing purposes, including our newsletter, including images in which individual tour members can be recognized.
Damage / safety deposit
We supply the participants with less than 2 years old and fully functional motorcycles as part of the tour package. A safety deposit is payable the start of the tour, which amounts to 1 800 EUR, or 2 000 EUR. This can be paid by credit / debit card or cash. This deposit will be returned upon return of the motorcycle in its original condition, except for tyre wear. In the event the rider damages the motorcycle during a tour to the extent it becomes unusable, then the rider may have to finish the tour in the support vehicle. If the support vehicle cannot accommodate the participant due to lack of space, the participant might be required to return back to Wheels of Morocco premises (or the selected hotel in the city of departure) by public transportation. The cost of returning by public transportation will be borne by the participant. Wheels of Morocco will not be held liable for such costs. Wheels of Morocco cannot guarantee that the motorcycle can always be repaired during the tour, hence any damage has to be paid in full.
The participant agrees to assume all responsibility for costs of damage to the motorcycles (and accessories) resulting from negligent and careless riding and/or accidents caused by the participant. In the event of such damage, the cost will be deducted from the participant’s deposit, calculated based on the official BMW parts price list plus 30% shipping and taxes.
The participants of the motorcycle trips understand that riding a motorcycle is an activity that can incur risks and that the participant is is aware of these risks. Each participant will be required to sign a waiver to confirm they accept these risks.
Participants are also liable for any damage caused to third parties and agree to waive all claims against Wheels of Morocco and its employees for any personal damages caused during the tour.
Participant’s responsibility and obligations
Participants must be 18 years of age or above and must hold a valid unrestricted motorcycle license in their country of residence issued minimum one year before the rental/tour start date. Participants must adhere to the traffic regulations valid in Morocco and will be liable for any traffic violations they commit while on tour with Wheels of Morocco.
Participants have to wear a helmet at all times while riding. Participants are responsible to adjust their riding style and speed according to road and weather conditions and in consideration of their safety and the safety of others.
Participants cannot allow other than the participant named in the booking form to use the motorcycle.
Participants should not use the motorcycle in a condition unsuitable for driving and should not ride under the influence of alcohol or drugs. Participants cannot consume alcohol during daytime while riding and should refrain from consuming excessive amounts of alcohol that could influence their condition during the trip.
Participants cannot use the motorcycle for any commercial, or non-general touring purposes.
Participants cannot use the motorcycle as security or sell the motorcycle or dispose of the motorcycle or its parts, equipment, accessories and documents in any way that could infringe the rights of ownership of the rightful owner of the motorcycle.
Participants have to advise Wheels of Morocco and its staff of any prescribed medication they take or have to take during the trip or any existing medical condition they have. Although medical infrastructure in Morocco is very good, our trips take us through some remote locations where medical assistance and/or evacuation might be time consuming and needs to be arranged.
It is our responsibility to provide the services listed in the tour details, our website or social media sites, our brochures, or any promotional material that was created by Wheels of Morocco.
Our contractors (i.e. hotels and other service providers) are regularly reviewed and carefully selected and we strive to ensure they provide the high level standards of Wheels of Morocco.
We are responsible for the planning, preparation and organisation of the tours we propose as well as the guided tour the participant has booked. However, Wheels of Morocco is not liable for accidents occurred during the tour.
The participant acknowledges that Wheels of Morocco, its owners, agents and guides are not liable for the safety of the participants and they cannot be held liable (individually or collectively) for any occurrence (by way of example, but not limited to illness, injury or death) directly or indirectly related to the participation on a tour. Participants, their family, heirs, successors or assignors agree to indemnify, release and hold Wheels of Morocco free from any liability related to the above.
We carry one luggage (30l or 50l duffel bag or a cabin sized luggage) for each tour participant in the support vehicle (note: one-day rides and tours with less than 6 riders do not include support vehicles). Items of an immediate or personal nature such as passport, money, camera, personal medication, etc. should be carried by the participant on the motorcycle. Wheels of Morocco does not assume responsibility for any loss, damage to the items carried by the participant, nor for any delay in delivering the luggage to the participants. Any loss, damage or delay of luggage carried by Wheels of Morocco should be covered by the customer’s own travel insurance policy.
Reservation, deposit and payment
Upon reservation, and once your selected tour dates are confirmed, a non-refundable deposit of 30% is payable to Wheels of Morocco by means of credit card, banks transfer, PayPal or cash. This deposit will secure the participant’s place on the tour and will be deducted from the total payable amount when the participant arrives on the tour. Tour reservations cannot be guaranteed until receipt of the deposit. The remaining 70% of the tour price is payable two months before the tour start date. The tour prices highlighted on the website, other social media sites, brochures or promotional materials do not include the safety deposit (see Damage / Safety deposit bullet point under Terms & Conditions) payable separately.
Minimum tour participation and cancellation by Wheels of Morocco
Wheels of Morocco reserves the right to cancel a tour 30 days prior to the tour date in case an insufficient number of tour participants have booked. In such case, Wheels of Morocco will provide an alternative tour date. If the participant does not accept the alternative date proposed, the amount paid by the participant will be reimbursed in full. Wheels of Morocco is not liable for any additional costs or losses related to the cancellation, which includes but is not limited to airline tickets, hotel reservations or car hire.
Wheels of Morocco will not make any refunds once a tour has commenced, regardless of the reason the participant was unable to begin the tour. Wheels of Morocco advises its customers to take a cancellation insurance from their insurance company to cover for such unexpected events.
Cancellation by participants and refunds
If participants cancel the tour maximum 120 days prior to the tour start date, the deposit will not be lost. The participant will have the option to change the tour date or to transfer the booking to another participant. In case of cancellation within 120 days of the tour start date, the fees already incurred by Wheels of Morocco that include, but are not limited to hotel and program reservations, shall not be refunded.
Rental: Cancellations with over 120 days notice will receive full deposit refund. No deposit refund with less than 120 days notice.
EUR250 cancellation fee will be added to and applied to all cancellations.
Included in tour price
Our multi-day tour prices include a motorcycle (see our bikes section) with insurance, a full time tour guide with motorcycle for the trip duration, assistance vehicle (above 5 riders) for the trip duration, hotel accommodation based on double occupancy (single occupancy requires a surcharge), all breakfasts and dinners during the trip, airport pick-up and drop-off, all parking fees during the tour, all local taxes and road tolls.
Not included in tour price
Our tour prices do not include the cost of participants’ travel costs to and from the tour start location, cost of visas, the cost of fuel, lunches, personal expenses during the tour, drinks and the cost of personal travel and repatriation insurance. Wheels of Morocco reserves the right to refuse access to the tour to all participant who fails to show evidence of such insurance before the start of any tour.
Wheels of Morocco and its designated tour guides have the right to disqualify participants of any tour if and when the participant’s general behaviour endangers the health, safety or welfare of any other participant, passenger, bystander, or any third party, or if the participant’s behaviour impacts the operation and the of the tour.
If the participant does not comply with local traffic regulations or the requirements for group travel as highlighted by Wheels of Morocco during the pre-tour briefing, Wheels of Morocco reserves the right to disqualify the participant from the tour. Any fines or prosecutions will be the sole responsibility of the offending participant and Wheels of Morocco cannot be held liable for such fines or prosecutions in any way.
Participant must obey tour leader’s instructions during the tour to ensure the safety and pleasure of all participants. WoM reserves the right to cancel the participation of any participant –with no refund of the tour price- who does not comply with the instructions of the tour leader and / or endangers the safety of the other participants, or doesn’t have the appropriate skills to safely ride the motorbike on the different surfaces during the tour. In the event of such cancelation the company will repossess the bike and the participant will be able to continue the tour in the support vehicle if possible, or will be made to take alternative transportation back at his own risk and cost, plus customer will be charged for the costs for towing the bike back to offices, and for his transportation costs. There will be no refund of any kind of the tour price.
Your safety is of the utmost importance.